If you would like to place an order with us or have a question about an existing order, you may find the following information helpful.
Contact us, if you have any questions on products, services, availability, or deliveries - we will be happy to help.
- Orders are processed on business days from 9:00 to 15:00.
- Discounts can't be combined with other promotional offers.
Before ordering make sure that hemp products can be shipped to the destination country.
We are not responsible for the return shipping costs of the products.
Don't hesitate to ask any questions by e-mail at [email protected] or phone at +371 25123595
|Latvia||Order value < 15 EUR||Order value > 15 EUR||Delivery time|
|Latvia to Omniva parcel||3 EUR||FREE*||1-3 working days|
|Europe**||Order value < 50 EUR||Order value > 50 EUR||Delivery time|
|Estonia, Lithuania to Omniva parcel||5 EUR||FREE||3-5 working days|
|Europe by courier||15 EUR||FREE||7-9 working days|
*Free shipping in Latvia: please add the most convenient Omniva service address on the notes about the order. Otherwise, we will pick the closest to the provided address.
**Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden.
For hemp food products, as everyone’s tastes can vary, we, unfortunately, have no way to guarantee that everyone’s personal taste ensures they’ll love every hemp product we offer, and therefore, we cannot refund on such items for personal taste preference. So, we recommend ordering only a small amount of our hemp food before stocking up so that you can be sure it’s a product everyone enjoys.
I want to return my order, how should I proceed? If you intend to return one or more items, you can do so within 14 days of receiving the order, as long as the products are intact, sealed, complete, and in the original packaging, which cannot be damaged, altered, or scratched.
For items that we do offer returns on (accessories, cleaning products, bath/body care, cosmetics, etc.), please email [email protected] before sending any items back to us. If a defective or incorrect item is sent to you, we will take care of return and/or re-ship costs at our expense.
If you ever receive an item that is damaged or unusable due to problems encountered in shipping to you, please email [email protected] and we will be happy to assist. While almost every order arrives in perfect condition, things do happen, so just let us know if something arrives in a way that’s not right and we’ll do what we can to fix the issue as quickly as possible.